Refund & Order Resolution Policy

Thank you for shopping with Aja! Your support means so much, and I am committed to providing a positive shopping experience. Please review the following policies before placing your order.

1. Personalized & Signed Merchandise

All sales of made-to-order, personalized, and signed merchandise, including signed paperbacks, are considered final.

Because these items are specially ordered, prepared, or personalized for each customer, returns, exchanges, and refunds are not accepted for reasons such as a change of mind or an ordering mistake made by the customer.

Exceptions may apply in circumstances involving fulfillment errors, failure to ship within the agreed timeframe, or other situations covered by applicable consumer protection laws.

2. Order Processing & Shipping

Personalized and signed merchandise may require additional processing time before shipment.

Estimated processing and shipping timeframes will be provided in the applicable product description or during checkout.

If I am unable to ship your order within the stated timeframe, I will notify you of the delay and provide an updated estimated shipping date when available.

You will have the option to accept the revised shipping timeframe or cancel your order for a full refund, in accordance with applicable federal regulations.

If no shipping timeframe was provided at the time of purchase, orders will be handled in accordance with the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule, which generally requires shipment within 30 days unless the customer agrees to a delay.

90-Day Fulfillment Guarantee

If your order has not shipped within 90 days of the original purchase date, you may request a full refund.

This guarantee does not restrict your right to request an earlier refund when applicable law requires one.

3. Shipping Delays, Lost Packages & Carrier Issues

All packages are shipped with insurance to provide additional protection against loss or damage during transit.

Once your order has shipped, you will receive tracking information, when available, so you can monitor its progress.

If your package experiences a delay, appears lost, or encounters another delivery issue, please contact the shipping carrier first to initiate an investigation.

If the carrier is unable to locate or successfully deliver your package after you have exhausted its available resolution procedures, please contact me with your order number and any relevant information regarding your carrier inquiry.

Once the issue has been reviewed and confirmed, I will arrange for a replacement to be produced and shipped within four weeks of receiving your notice, subject to item availability.

If a replacement cannot be provided, I will work with you to determine an appropriate resolution, including a refund when required by applicable law.

Please understand that delivery delays caused by the shipping carrier are separate from the time required to process and ship your original order.

4. Order Errors & Seller Responsibility

I take great care in preparing and fulfilling every order. However, I understand that mistakes can occasionally happen.

If you receive an incorrect item, an item with a personalization error caused by me, or an order that does not match what you purchased, please contact me as soon as possible.

I will review the circumstances and work toward an appropriate resolution.

Depending on the issue, this may include correcting the error, providing a replacement, or issuing a refund.

I am committed to taking responsibility for fulfillment errors on my end and making every reasonable effort to resolve them fairly.

5. Refund Processing

When a refund is approved or required under applicable law, it will be issued to the original payment method whenever possible.

Refunds will be processed within the timeframe required by applicable law. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

6. Contact Information

If you have questions about your order or need assistance resolving an issue, please contact:

Email: info@ajathewriter.com

Please include your order number, the name associated with your purchase, and a brief description of your concern.

I appreciate your patience and understanding, particularly when purchasing items that require special ordering or personalization.

Thank you for supporting my work and allowing me to share my stories with you!

This policy does not limit or waive any rights provided to customers under applicable federal or state consumer protection laws.

Need help?

Contact us at info@ajathewriter.com for questions related to refunds and returns.